You like us! You really, really like us! And we want to get you the Caboodles you like, too. The best way to stay up to date so you know when your fave Caboodles are back in stock is to follow us on social media: Instagram, Twitter and Facebook. Or you can sign up for our email list to get the latest scoop right in your inbox. (Psst. There’s a signup box at the bottom of this page. Keep scrolling.)
Let’s do some detective work… You’ll get two emails when you place an order on caboodles.com. First comes the confirmation email. This basically says: “Wohoo! We got your order!” It will also include your order number. Keep that handy if you need to talk to us about your order at any point. The second email will come when your order ships. It has a very important piece of info: your tracking number! That tracking number will take you to the UPS website so you can follow your Caboodle on its way to you.
If you don’t get any emails, we probably didn’t get your order. Which is a major bummer. If you get the first email but not the second, hold tight. We’re working on it! And if you get both emails, follow the tracking details for more information. Still don’t have your Caboodle? Calls us or fill out our Contact Us form.
When you place an order on caboodles.com, there will be a temporary hold on your credit card. This will show as “pending” on your account. Don’t freak! We won’t actually process payment until your order ships. So you’ll see that charge change to a sale that’s deducted from your account *only* when we ship the Boodle goods to you. If for some reason your order doesn’t go through or ship, that pending payment will drop off your card. Still confused or need more info? Give us a call.
Cantilever trays stay folded up/closed when you open your train case. A quick tug on the top one will make them unfold so you can access all the levels. These trays are easy to adjust so you can unfold them as wide or narrow as you want. Auto-open trays pop open when you open your Caboodle in one fell swoop! However you can’t adjust these trays, open one at a time, etc. Which is better? It’s all a matter of preference, babe. Get one of each and see which you like best! You can’t have too many Caboodles anyway, can you? 😉
Sounds like a glam-ergency! We can definitely fix this. Email email@example.com to track down some spare keys. Please allow several days for response.
Thanks for the love! We’re sending it right back. Connect with us on social media to stay up-to-date with Caboodles both new and old. We’re on Instagram, Facebook, Pinterest and Twitter. Join the conversation by tagging #Caboodles; you might even see your photo or comment featured on one of our accounts!
(P.S. Have you seen our retro collection? It’s Caboodles just like you remember!)
Unfortunately we no longer offer personalized nameplates for Caboodles. But don’t fret! Take a look at our On-The-Go Girl Doodle Edition instead. It’s 100% customizable, and 100% you.
Caboodles® LIMITED WARRANTY
Subject to the terms, conditions and limitations below, Caboodles® guarantees that your purchase will be free from defects in materials and workmanship for ninety (90) days, for the original owner only. Proof of purchase for warranty claims is required. Normal wear and tear are excluded.
The warranty is VOID if any of the following apply: (1) damage is caused by abuse, misuse, neglect, or failure to precisely follow any product use instructions or warning labels; (2) the product or any of its parts or accessories have been modified or altered; (3) there was a failure to perform normal recommended maintenance; (4) the product is not properly registered, within 10 days of purchase; and (5) the product is determined to be not an authentic Caboodles® product or it is determined to have, at any time, been stolen, counterfeited or misappropriated from its rightful owner.
This is the sole and exclusive warranty and there are no warranties which extend beyond the description on the face hereof. The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed. All disclaimers and limitations of liability apply even if the remedy fails of its essential purpose. Except as may be prohibited by state law, Caboodles® assumes no liability for incidental, consequential, or special damages or expenses of any kind.
The sole and exclusive remedy pursuant to this warranty is the repair, replacement or refund of the defective product at Caboodles® sole discretion.
TO OBTAIN SERVICE
Contact the Caboodles service department at 866-243-2111 for a return authorization number (RA#) prior to sending the unit. Write the RA# on the outside of the package along with the words “Service Return.” Attach a note to the product containing your name, address, telephone number and a description of the problem. Carefully package and return the product, transportation charges prepaid, to the factory. Collect shipments will not be accepted. Shipments without an RA# issued and listed on the outside of the shipping box will not be accepted.
The warranties and guarantees contained herein are non-transferable and non-assignable. All warranties and guarantees contained herein shall be null and void in the event the original purchaser sells, assigns or conveys the product.
Thank you for ordering from Caboodles.com. You will receive a confirmation email upon placing an order on our website. After your order ships, a separate email will arrive confirming shipment. The shipping email includes a UPS tracking number, which you can click to review the status of your order. A signature is not required for orders to be delivered. Please contact customer service with additional questions related to your order.
UPS delivers Caboodles orders during business days only (Monday-Friday), excluding holidays. Available shipping methods include: ground, three-day, second-day and overnight.
Ground Shipping: Estimated to arrive within 5-7 business days if order is placed before Noon Eastern
Three-Day Shipping: Estimated to arrive within 3 business days if order is placed before Noon Eastern
Second-Day Shipping: Estimated to arrive within 2 business days if order is placed before Noon Eastern
Overnight Shipping: Estimated to arrive within 1 business day if order is placed before Noon Eastern
Shipping is offered within the 48 contiguous United States. At this time we do not ship internationally or to Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico or Guam. We also do not ship to PO Boxes. We apologize for this inconvenience and are working to resolve it.
We do not ship on holidays and recommend you place orders at least two weeks prior to the following dates to avoid issues – especially during the months of November and December.
2019 Holiday Schedule
- New Year’s Day: January 1
- Memorial Day: May 27
- Independence Day: July 4
- Labor Day: September 2
- Thanksgiving: November 28-29
- Christmas: December 24-25
If you have questions about our shipping policies or need additional assistance, please contact
customer service at (866) 243-2111 or submit an inquiry in the Contact Us form.
Our team is available Monday-Friday, 8:00am-5:00pm Central.